Graduate Operations Specialist

The Graduate Operations Specialist position is responsible for managing and optimizing the operations of graduate student application processes, and other recruitment tasks. This position involves overseeing the application process, ensuring data accuracy between multiple data systems, maintenance of the CRM system, supporting prospective students and collaborating with other staff to enhance the overall efficiency and effectiveness of the admissions process.

Essential Duties:

- Oversee the processing of graduate applications, ensuring timely and accurate data entry
- Support the CRM, maintaining the integrity and confidentiality of applicant information
- Identify and implement process improvements to streamline admissions operations
- Develop and update standard operating procedures to streamline admissions operations
- Analyze application data to identify trends and areas for improvement
- Collaborate with academic departments to ensure alignment on admissions criteria and processes
- Manage the decision entry process and decision letter issuance for all graduate students; ensure critical data integrity and reconciliation between multiple systems
- Verify all domestic and international application documents for authenticity and calculate international GPAs to a United States equivalency
- Manage the [email protected] inbox and ensure all correspondence is issued in a timely fashion

Bachelors degree required

Minimum of one (1) year experience in admissions operations, higher education administration or a related field

Experience with admissions software and database management systems