The IT Specialist I plays a crucial role in ensuring the smooth operation of technology systems within the banking and credit intermediation sector. This position is responsible for providing technical support and troubleshooting for various IT-related issues, ensuring that all systems are functioning optimally. The specialist will collaborate with other departments to implement new technologies and improve existing systems, contributing to the overall efficiency of the organization. Additionally, the role involves maintaining security protocols to protect sensitive financial data and ensuring compliance with industry regulations. Ultimately, the IT Specialist I will help facilitate a seamless technological environment that supports the bank's mission and enhances customer service.
Minimum Qualifications:
- High school diploma with specialized training is necessary.
Preferred Qualifications:
- Degree in Management Information Systems, Computer Science, or a related field is preferred but not required.
- Working with a managed service provider and attaining certifications are advantageous.
Responsibilities:
- Maintaining and updating Information Technology documentation.
- Assisting and troubleshooting specific application issues.
- Assisting with Active Directory user requests like password resets, user access issues, and setup of new users.
The required skills for this position include strong problem-solving abilities, which are essential for diagnosing and resolving technical issues efficiently. Excellent communication skills are necessary to effectively interact with staff and clients, ensuring that technical information is conveyed clearly. Familiarity with various operating systems and networking concepts will be applied daily to maintain and troubleshoot systems. Preferred skills, such as experience in the banking sector, will enhance the specialist's ability to understand industry-specific challenges and provide tailored solutions.
