Posted: Aug 28, 2025
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Business Applications Analyst

Th University of Scranton - Scranton, PA
Full-time
Salary: Annually
Application Deadline: Sep 11, 2025

The Business Applications Analyst is a key liaison between university customers and IT support departments. The role involves assisting customers in utilizing the university’s ERP system, Ellucian Banner, as well as third-party software tools and custom-written applications. The position also involves creating functional specifications, leading software-based solutions implementation, and preparing user and system documentation, including test plans. Additionally, the Business Applications Analyst is responsible for providing user support for Ellucian Banner, along with analyzing and interpreting data to provide insights into the university’s operations. They work closely with various departments to identify areas of improvement and develop strategies to optimize performance.

Essential Duties

- This role reviews business processes, defines problems, and specifies functional requirements for university customers such as academic departments, administrative departments, and university committees/working groups. It also documents the requirements that clearly define the customer’s project
- Serve as support or backup support person to other Enterprise Application Services staff
- Collaborate with others to assist in the analysis of potential solutions and designs of recommended solutions for existing enterprise software application(s), new software application(s), custom developed application(s), or purchasing 3rd party software application(s), along with assisting in the enhancement of procedural processes and workflows
- Collaborate with university customers, business applications analysts, developers, and other stakeholders to assist in the creation, modification, documentation, and testing of APIs for the university’s applications
- Illustrate and document enterprise application interactions with internal and external systems, including configurations and customizations
- Troubleshoot and resolve application issues by seeking vendor and/or university IT department support
- Manage updates, patches, and upgrades for applications, including scheduling upgrades in test and production environments, testing new versions, and providing advance information to affected users
- Maintain and update test plans and scripts to include new features and test related applications and interfaces
- Follow the standard emergency and downtime notification policies and procedures for the University and its divisions
- Stay abreast of new or changed features and functions within the enterprise applications, including the addition and configuration of the new features or functions
- Adhere to Security Standards, including HIPAA and FERPA
- Adhere to university standard policies and procedures, including IT security and change management policies and procedures
- Guide university customers on using enterprise systems and applications to improve operational efficiency, meet strategic needs, and solve business problems
- Create detailed functional requirements for screen, report, and user interface design for development and issue resolution
- Ensure software is designed and developed to meet the specific needs of the business and its customers, consult with potential vendors to discuss the requirements, and verify that the package(s) selected will meet customer needs
- To ensure successful project outcomes, conduct regular reviews with university customers and Enterprise Application Services manager. Define schedules, resources, and identify obstacles. Follow-up with application developers to verify custom software meets requirements
- Assess software upgrades, updates, enhancements, and new application installations. Conduct testing of new applications, major revisions, or upgrades to existing applications. Document and troubleshoot application performance and software support issues
 
Qualifications
- Bachelor’s degree in computing sciences, information systems or related experience is required
- Minimum of four (4) years combined experience in business process analysis, functional requirements determination, project management, vendor management, software design and development, and data management
 
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