Learning Management System (LMS) Support Specialist
The University of Scranton - Scranton, PA
Full-time
Salary: Annually
Application Deadline: Nov 28, 2025
Collaborate with faculty, students, and staff to support the technology needs of the teaching and learning environment. Primary responsibilities include support for the University’s Learning Management System (LMS-Brightspace), the online course evaluation system, the academic integrity tutorial, and the Teacher of the Year ballot process. The LMS Support Specialist provides technical support to users, helping to diagnose and resolve technical issues associated with the LMS, integrated educational technology tools, and other information systems used for department initiatives.
Essential Duties:
- Support the planning, implementation, and successful completion of technology-related projects
- Support the adoption of LMS features and educational technology best practices to enhance user satisfaction for faculty and students
- Help to coordinate with IT and software vendors to plan, test, and implement changes, updates, or modifications to the LMS or other department information systems
- Hire, train, and supervise techcons (student workers) during all semesters, including intersession and summer semesters
- Coordinate and support techcons (student workers) in assisting faculty and staff with instructional technology needs
- Provide guidance and technical support to faculty, staff, and students in the effective use of the Learning Management System (LMS), including user account management, enrollment, and permissions
- Respond promptly to support requests and ensure timely resolution of LMS-related issues
- Troubleshoot and resolve LMS and technology-related issues in collaboration with IT and vendor support
- Assist with LMS integrations, including the Student Information System (SIS), authentication systems, and external learning tools
- Assess LMS functionality and identify areas for improvement based on feedback from faculty, students, and departments
- Stay current with emerging LMS features and best practices to enhance the user experience
- Test and evaluate new features, upgrades, and integrations prior to release
- Manage the implementation of the Online Course Evaluation System, including system setup, deployment, troubleshooting, and reporting of results
- Manage the Academic Integrity Tutorial, including system setup, deployment, and troubleshooting, including resolution of student and faculty issues
- Administer the technical and administrative aspects of the Teacher of the Year ballot process
Collaborate with the Instructional Technology department to ensure that CTE lab hardware and software meet current academic and technical standards
- Demonstrate creative thinking and problem-solving in the development and implementation of instructional technology solutions
- Develop and maintain user documentation, FAQs, and tutorials
Qualifications:
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- Bachelor’s degree in a technology-related field
· Minimum of two (2) years of experience supporting or managing a learning management system in an academic setting
· Demonstrated ability to meet deadlines and manage multiple tasks in a higher education environment
· Experience using instructional technology tools and software
· Proven ability to adapt to and learn new procedures and technology platforms
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Additional Skills Required:
- Strong knowledge of Brightspace (or comparable LMS)
- Excellent collaboration and communication skills, including technical and process writing skills
- Effective project management and organizational skills
- Ability to research and resolve technical problems
- Familiarity with HTML, CSS, and data management
- Ability to work at a computer for an extended time
- Occasional evening or weekend work may be required
- The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
- Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission
- The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
- Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission
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