Applicants must be authorized to work for any employer in the U.S.
Immigration sponsorship will not be offered for this position.
The Undergraduate Slate Captain serves as the primary functional lead and subject-matter expert for the Undergraduate Technolutions Slate instance within the Enrollment Management division. This role plays a strategic part in shaping the University’s recruitment, admissions, and communication ecosystem by optimizing Slate to support both current needs and future goals. The Undergraduate Slate Captain partners with leadership and staff to lead innovative initiatives, enhance operational efficiency, improve user experience, and maintain data integrity in support of The University of Scranton’s mission and enrollment goals.
For the right candidate, this position is eligible for fully remote work.
Essential Duties:
Process Improvement & Optimization:
- Analyze current workflows and identify opportunities to streamline and automate processes
- Lead and implement projects that enhance overall operational effectiveness of the division
- Ensure that system configurations reflect best practices and align with institutional goals
Training, Support & Documentation:
Lead training for end-users across Enrollment Management and partner offices.
- Develop and maintain documentation, training materials, and user guides
- Provide ongoing support and troubleshooting, escalating technical issues as needed
Reporting & Analytics:
- Build and maintain queries, reports, dashboards, and data exports to support strategic decision-making
- Partner with leadership to develop forward-looking reports and funnel analyses to inform recruitment, communication, and yield strategies
- Ensure accurate, consistent data is available for internal and external reporting
Collaboration & Cross-Functional Partnership:
- Work closely with admissions teams, marketing/communications, IT, institutional research, and academic departments to align system functionality with campus needs
- Participate in meetings, committees, and working groups focused on enrollment strategy and operational excellence
- Act as a liaison between end-users and the Enrollment Operations/IT teams
Qualifications:
Bachelor’s degree required and at least five (5) years of high level experience with Slate (Technolutions) or another higher-education CRM