Customer Service Supervisor

Citizens Savings Bank, a local Community Bank, is seeking a Full Time Customer Service Supervisor in our Taylor Branch.

If you believe in the importance of working with a dedicated team committed to providing the best possible service, then we want to hear from you!

Citizens Savings Bank is a locally owned and operated Community Bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe and Wayne County.

At Citizens Savings Bank, our team of employees strives to touch the lives of the people we serve by providing outstanding and efficient customer service. We have built a team of knowledgeable and trained professionals who directly contribute to our continued success.

 Job Benefits

We offer a competitive salary and an excellent benefit package, including Medical, Dental, Vision, Life Insurance, Disability, 401K Plan with a match, vacation, sick time, paid volunteer time and more.

 As a Customer Service Supervisor, your primary responsibilities will include:

• Welcome customers and establishing a professional relationship with them
• Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions
• Responsible for maintenance, balancing and controlling vault cash and balancing a cash drawer.
• May research and address more complex inquiries regarding specific transactions.
• Expand and increase customer relationships through selling and referring techniques
• Provide coaching and training to less experienced branch staff
• Adhering to all operational, security, risk and regulatory policies and procedures

Qualifications:

• High School diploma or equivalent
• 1-2 years in related retail banking and sales position, 1 year of demonstrated supervisory experience preferred or an equivalent combination of education and experience (including military experience) may be considered.
• Excellent customer service/relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees
• Proven knowledge with financial institutions, product and services and their corresponding regulations
• Rely on experience and judgment to plan and accomplish goals
• Detail oriented, good organizational skills and high degree of accuracy
• Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure
• Ability to lead, influence people, motivate, convince or negotiate
• Ability to receive guidance and supervision, follow work rules, work procedures, meet deadlines, punctuality and attendance standards
• Strong verbal and written communication skills in English
• Proficient reading and mathematical skills
• Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications

Location:

137 S Main Ave, Taylor, PA 18517

Job Hours:

Position will work an average of 33-38 hours Monday-Saturday. Scheduled hours may vary and/or are subject to change based upon branch needs. Must be able to float to other branch offices and work Saturdays in branch network.

To be considered for this position, you must at least meet the basic qualifications. Applicants can apply online on our Career page at www.citizens-savings.com or send resume referencing Job Code 1183 to:

Citizens Savings Bank
Human Resources Department
500 S. State Street
Clarks Summit, PA 18411

Citizens Savings Bank is an Equal Opportunity Employer and provides equal opportunity to qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran’s status or any other status or condition protected by law.

Member FDIC