Posted: Nov 23, 2021

Student Financial Services Counselor

Lackawanna College - Scranton, PA
Application Deadline: Dec 10, 2021


“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019 and 2020!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp.HawleyHazletonSunbury, Towanda and Tunkhannock

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live.  We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills.  Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications.  We particularly encourage applications from historically underrepresented groups including women and minorities.  Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative.  No phone calls, please.


The individual must be a dynamic, highly skilled student financial services professional, with an emphasis on financial aid knowledge and processes. The successful candidate will provide guidance to students, parents, and prospective students regarding financial aid and other pertinent financial counseling, including financial literacy/wellness and student accounts/billing. This position provides services to both enrolled and prospective students, and other college staff related to the financial aid applications process and financial aid policies, while making the overall experience as seamless as possible.

While this position works primarily remote with a key focus on delivering financial services to on-line students, this position is expected to travel to the College’s satellite Centers on a routine basis; and is expected to attend meetings and events as schedule, at the College’s main campus.


  1. Provide financial counseling to students/families in a secure setting to maintain strict confidentiality.
  2. Conduct individual interviews and group information sessions with potential and current students/families to inform them about all financial aid and payment options and opportunities, requirements, and the application process, requirements, to resolve balances in a timely and accurate manner. Sessions may be scheduled either in-person or virtually.
  3. Assist in the processing of the FAFSA and other required documents.
  4. Review financial aid applications for accuracy.
  5. Initiate and conduct follow-up activities to obtain necessary documentation and paperwork for all federal and state funding agencies.
  6. Answer questions pertaining to the student’s bill and account. 
  7. Process cash, checks, credit and debit cards payment transactions.
  8. Maintain current knowledge of federal and state regulations.
  9. Perform all other duties as assigned.


  1. Excellent interpersonal skills; with the ability to work collaboratively with internal and external customers.
  2. Ability to communicate effectively.
  3. Demonstrated ability to provide an extremely high level of customer service.
  4. Must be able to counsel and advise in an impartial, non-judgmental manner and maintain complete confidentiality.
  5. Ability to work and make decisions independently.
  6. Proficient at managing multiple competing priorities.
  7. Must be organized with extreme attention to detail.
  8. Demonstrated problem-solving skills and capabilities for basic and complex cases and situations.
  9. High degree of professionalism with the ability to meet deadlines and follow through with required tasks and duties on a timely basis.
  10. Perform as a team player with the ability to be flexible as required to satisfactorily complete tasks and service students and parents.
  11. Ability to represent the College in a public setting and speak to large audiences during presentations.
  12. Available to work some evenings and weekends as needed for Open Houses, Orientations, Dorm Move-In as well as any other assigned workshops / seminars.
  13. Strong computer/internet skills, including Microsoft Word, Excel and PowerPoint at a minimum.
  14. Ability to find solutions within Financial Aid guidelines.


-        Associates degree with 5 years of financial aid experience.

-        Bachelor’s Degree preferred with two (2) years financial aid knowledge in a position with responsibility for processing and providing quality service to students/families in an education environment. 


-        Must have demonstrated previous experience with the financial aid process, including packaging and awarding of federal Title IV and institutional financial aid in a higher education setting.

-        Experience with Financial Aid delivery systems. PowerFaids system experience is highly desirable.

Applications will only be accepted via online method OR email.  If selecting the email option, interested candidates can email resumes to [email protected]. Deadline for applications, Friday December 10th, 2021.  No phone calls, please.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.