Posted: Sep 15, 2022

Customer Service Representative/Teller I

Citizens - Scranton, PA
Salary: $14.25 Hourly
Application Deadline: N/A
Finance & Insurance

Citizens Savings Bank, a local Community Bank, is seeking to hire a Full Time Customer Service Representative/Teller I in our West Scranton Branch.

  • If you believe in the importance of working with a dedicated team committed to providing the best possible service then we want to hear from you!
  • Citizens Savings Bank is a locally owned and operated community bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe and Wayne County.
  • At Citizens Savings Bank, our team of employees strives to touch the lives of the people we serve by providing outstanding and efficient customer service. We have built a team of knowledgeable and trained professionals who directly contribute to our continued success.


Job Benefits:

We offer a competitive salary and an excellent benefit package, including, Medical, Dental, Vision, Life Insurance, Disability, 401K Plan with a match, vacation, sick time, paid volunteer time and more.

As a Customer Service Representative/Teller, your primary responsibilities will include:

  • Welcoming customers and establishing a professional relationship with them.
  • Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions.
  • Expand and increase customer relationships through selling and referring techniques.
  • Adhering to all operational, security, risk and regulatory policies and procedures.


  • High School diploma or equivalent required;
  • 1 year of cash handling with superior sales and customer service experience; formal new accounts training preferred or an equivalent combination of education and/or experience (including military experience) may be considered.
  • Excellent customer service/relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees
  • Familiarity with financial institutions product and services and their corresponding regulations
  • Relies on experience and judgment to plan and accomplish goals
  • Detail oriented, good organizational skills and high degree of accuracy
  • Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure
  • Ability to influence people, motivate, convince or negotiate
  • Strong verbal and written communication skills in English
  • Proficient reading and mathematical skills
  • Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications

Location & Hours:

West Scranton Branch – 156 South Main Ave, Scranton PA 18504. Position will work approximately 33-37 hours Monday-Saturday.  Scheduled hours may vary and are subject to change based upon department needs.

To be considered for this position, you must at least meet the basic qualifications.

Applicants can apply online on our Career page at or send resume referencing Job Code RB2-1155 to:

Citizens Savings Bank

Human Resources Department

500 S. State Street

Clarks Summit, PA 18411


Citizens Savings Bank is an Equal Opportunity Employer and provides equal opportunity to qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran’s status or any other status or condition protected by law.


Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Member FDIC