Posted: Sep 15, 2022

Public Safety Service Officer - 3rd Shift

Lackawanna College - Scranton, PA
Application Deadline: Sep 24, 2022


“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019 and 2020!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp.HawleyHazletonSunbury, Towanda and Tunkhannock

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. We particularly encourage applications from historically underrepresented groups including women and minorities. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.


The Service Officer serves a supportive role to the Public Safety department. This position interacts with students, faculty, staff, visitors & other members of the community, performing customer service duties and administrative functions, to assist in maintaining a safe and healthy college environment.



  1. Performs administrative duties, including but not limited to issuing student/faculty/employee/visitor ID Badges and parking permits; assisting the department with routing and tracking of incident logs and other reports.
  2. Assumes the duties of the College receptionist when this position is unavailable.
  3. Assists with the monitoring and screening of individuals on college property to ensure compliance with COVID-19 safety measures. Ensures that all individuals have the required PPE (for example face coverings) when entering college buildings. Provides wrist bands to screened individuals.
  4. Informs Public Safety Officers in the event of an incident or if activities of a questionable/suspicious nature are observed and appropriate action is required.
  5. Completes non-criminal incident reports (for example visit violations) in a timely and accurate manner.
  6. Familiarizes himself/herself with the public and college protocols, ordinances, statutes, regulations, policies and procedures.
  7. Serves as a support agent in any alarm from the burglar and/or fire alarms used to prevent or detect unauthorized intrusion, robbery, burglary, theft, pilferage and other losses on or around the premises, during shift.
  8. In the absence of a Public Safety Officer, the Service Officer will escort any service personnel who enter the campus buildings to service any and all equipment, to include, but not limited to fire/burglar alarms, fire sprinkler service personnel and/or other approved college vendors.
  9. Provides assistance to any staff, faculty, student or visitor who requests an escort service when leaving a campus building.
  10. Notifies the appropriate personnel of unsafe structures, defective property, and dangerous conditions he/she observes. If necessary, the Service Officer may take measures that will protect the public until the condition has been properly corrected.
  11. Logs all incident reports into the incident reporting system and sends to the proper administrators for review and response, in a timely manner.
  12. Completes the daily activity log.
  13. Performs checks on parking permits and assists with enforcing all on-campus parking policies and regulations, to include towing and booting when appropriate.
  14. Notes any safety hazards, unsafe structures, defective property, dangerous conditions or equipment and/or operational problems pertaining to equipment or material in any facility and create a work order for maintenance to have repair/replacement made, and will bring these items to the immediate attention of the on duty Public Safety Officer.
  15. Assists with traffic and pedestrian control during college events, including student move in and move out, orientation, graduation; as well as community events on college property.
  16. Performs all other duties as assigned.


1.   Must have good interpersonal skills and strong leadership characteristics.

2.   Ability to effectively problem-solve, take initiative, and work independently and as a team member, as the situation requires.

3.   Ability to remain calm and rational, think logically and act quickly in any situation, to include emergent situations.

4.   Ability to communicate effectively and work harmoniously with peers, subordinates and supervisors.

5. Ability to maintain confidentiality


-        High School diploma or equivalent is required

-        Associates Degree in criminal justice, Act 235 certification and enrollment in an Act 120 program preferred. 


-        1-2 years experience in organized safety and/or community service work preferred.

ESSENTIAL PERSONNEL DESIGNATION:  It is to be understood that this position is categorized as “essential” and requires employee’s attendance during snow events, emergency situations (if required) and when the school is closed for business.

Applications will only be accepted via online method OR email. If selecting the email option, interested candidates can email resumes to [email protected]. Deadline for applications, Saturday September, 24th, 2022. No phone calls, please.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.

Consideration for evaluation of qualifications and hiring will be made in a fair and equitable basis. There will be no discrimination due to race, color, religion, national origin, ancestry, disability, sex, sexual orientation, gender identity, age, or any other legally protected class. Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associate degree, certificate and continuing education programs